We do everything to make your gift purchase delightful and ensure you are satisfied. If you are not 100% satisfied with your order, we can handle it as below:
General Policy Terms
We want you to have the best gift experience. Please check and inspect all items upon receipt. If you discover issues, contact us within 7 days of delivery so we can work towards fixing them.
Not Satisfied with Product or Experience
If you are not 100% satisfied with your gift items, notify us within 7 days of receipt. We will either replace the items (if possible) or issue a credit/refund. Items must be returned undamaged and unused. Returns not meeting these conditions may not qualify. Approved refunds/credits can be processed as per your choice.
Logo Printed Incorrectly
If your logo is printed incorrectly, contact us within 7 days of delivery at care@procter.in. Provide clear photos. We will correct and replace the items (if possible) or issue a refund/credit.
Items Don't Fit
Please confirm sizing before ordering. If you discover fit issues, notify us within 7 days with photos. We will either replace with corrected sizes (if available) or suggest alternatives. Original items must be returned undamaged and unused.
Damaged Items
Inspect items upon receipt. If any arrive broken/damaged, notify us within 7 days with photos. We will replace (if possible) or issue a refund/credit. Note: Ceramic mugs are excluded due to high breakage risk; ordering them is at your own risk.
Missing Items in Gift Packs
Confirm that all gift items were received. If items are missing, notify us within 7 days. We will replace them (if possible) or issue a refund/credit for the missing items.
Shipment Timelines
We aim to deliver orders within 7-10 working days. In cases of high demand or logistics issues, it may take longer. We are working continuously to improve and ensure faster delivery.
Undelivered Items
Shipping Errors
If an order is undeliverable due to incorrect address, unresponsive recipient, refusal, or related reasons, please confirm with us. If due to our error, we will replace or refund. If caused by incorrect info from the customer/recipient, we are not responsible.
Items Lost by Carrier
Shipments are fulfilled by third-party carriers (e.g., FedEx, BlueDart). If items are lost in transit, we will replace or refund. Items marked delivered and signed are not considered lost.
Items Returned to Sender
Undelivered packages often return to our warehouse. Returned items will be added back to your gift inventory.
Cancellation Policy
Orders once placed can only be cancelled before they are processed for production or shipment. For customised items (with logos, branding, or other personalisation), cancellations are only accepted if requested before the design proof approval. After approval or production start, cancellations may not be possible, and charges up to the full order value may apply. To request a cancellation, please contact us promptly at care@procter.in.
Other
We value our relationship and want to ensure you are happy. If your request falls outside this policy or requires an exception, please contact us at care@procter.in.